STEP 2015 Opens

The Secure Ticket Exchange Program (STEP) is an online system that facilitates the safe resale of face-value tickets and vehicle passes that have been purchased directly from Burning Man. It’s designed to provide a hassle-free, secure way of buying and selling tickets while avoiding scammers, counterfeits and scalpers.

SELLERS:

• Registration for STEP opens to those wanting to sell tickets and vehicle passes on Wednesday, March 11, 2015, 12pm (noon) PDT through the Burner Profiles.
• Any ticket order that has already begun the fulfillment and delivery process is no longer eligible for submission into STEP.
• Friday, July 24, 2015 at 12pm (noon) PDT is the last date/time that anyone with a Will Call order can submit a ticket for resale.
• Only $390 tickets and vehicle passes can be sold through STEP—Pre-Sale tickets are not eligible.
• Ticket sellers will not be refunded until their ticket(s) have been sold to another participant.
• Refunds will be processed to the card originally used to purchase the order.

BUYERS:

• Anyone who has not already purchased a ticket through one of our other sales can register to purchase a ticket through STEP.
• Registration for STEP takes place through the Burner Profiles beginning Thursday, March 12, 2015 at 12pm (noon) PDT, for would-be ticket buyers.
• Availability of tickets is dependent on participants releasing tickets into the program.
• As soon as tickets are released into STEP they will be offered on a first-come, first-served basis via email notifications to registered participants.
• If you are offered ticket(s) through STEP you will have 72hrs to purchase before the ticket is released to the next person in the queue.
• Friday, July 24, 2015 is the last day ticket offer links will be sent out. Those links will be valid for 72 hours from the time they are sent.
• Anyone offered ticket(s) through STEP will also have the option to purchase one (1) vehicle pass.
• There is an additional $6 per item STEP fee for tickets and vehicle passes bought through STEP. All other usual fees apply.
• Ticket orders purchased in STEP are fully transferrable and eligible for name changes.
• NEW for 2015: Ticket orders purchased in STEP may opt to have their orders shipped.